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5 Ways to Handle Unhappy Customers
There are so many ways to deal with unhappy customers. Some methods are more effective than others but the most important thing you can do is let the guest know you’re making a sincere effort to fix...
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Forecast: US Mobile Travel Sales to Grow 60%
As mobile technology becomes more integrated into our daily lives it’s beginning to take over many basic functions of your websites. More consumers than ever are booking their travel accommodations...
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Unemployment: Why Hire Students?
It’s graduation season! In a time when eager young professionals are wrapping up their college education, we’re once again reminded of how limited their opportunities are in our current job economy....
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5 Economic Expectations of Lodging Sector
While most of the U.S. economy is still slowly recovering from the recession, our industry is looking surprisingly good for the first quarter of 2014 and according to PricewaterhouseCoopers, LLP (PwC),...
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Google Glass for Hotels?
The development of futuristic technology has provided hotels with more opportunities than ever to truly impress their guests with a unique experience. Two hotels, Acme Hotel Chicago and the Stanford...
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Social Media Background Checks
We’ve all heard someone preach the sentiment at one point in our lives; “be careful what you post on the internet.” With modern technology and advancements in social media, it’s very common for people...
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Attributes of Hospitality Leaders
It can be extremely difficult to sort through hundreds of applications looking for the one employee that will satisfy the position and hopefully thrive within your organization. Older employees will...
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Creating Customer Engagement
Hotels are always looking for new, creative ways to encourage social media interaction between guests and their property. When considering where to stay on your vacation, the most highly regarded...
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Top 8 Guest Complaints
“More than one third of consumers will not book a hotel room without reading (online) reviews first.” – LateRooms Discussion of hospitality trends is a constantly changing one that’s usually very...
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Is your Wi-Fi fast enough?
In last week’s blog, we discussed online reviews and the top 8 things guests complain about. Topping the list as the #1 complaint from hotel guests was extra costs for internet access. We’ve all...
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